Hartvera privacy
Privacy policy
This policy explains what information we collect, how we use it, and what choices you have.
Overview
What this policy covers
This policy covers the personal information we collect when you visit the site, place an order, contact support, or sign up for updates.
Collection
Information we collect
We may collect your name, email address, shipping and billing details, phone number, order history, support messages, and limited device or browser information.
Information you provide
This includes details entered at checkout, information shared through support forms, and any preferences you give us for marketing or account-related communication.
- Name, email address, shipping and billing details
- Phone number if provided
- Support messages and order notes
Information collected automatically
Like many online stores, we may collect IP address, browser information, device details, and cookie-based activity to help the site function and measure performance.
- Pages viewed and browsing behavior
- Approximate location from IP address
- Cookie, analytics, and pixel activity
Use of information
How we use personal information
We use personal information to run the store, fulfill orders, respond to support requests, send service updates, and improve the website experience.
To fulfill and ship your order
We use checkout and shipping details to process payment, send confirmation emails, and deliver your order.
To provide customer support
We use order history and contact details to answer questions, review issues, and support returns or replacements.
To send marketing if you opt in
If you sign up, we may send product updates, promotions, or replenishment reminders.
To improve the site
Analytics and usage information help us understand traffic, store performance, and customer experience.
Order processing
How order information is handled
Order information is used for payment processing, fraud prevention, fulfillment, shipment tracking, and customer-service review where needed.
Payment and fraud review
Secure payment providers may process billing and transaction details to complete orders and help prevent fraud.
Shipping and fulfillment
Shipping partners receive the information needed to deliver your order and provide tracking updates.
Customer service access
If you contact us, we may review your order details and message history to answer accurately.
Subscription operations
If subscriptions or recurring orders are offered, we may use the same core customer information to manage renewals and service updates.
Email and SMS
Marketing communications
Marketing emails and SMS messages are optional and can be managed through unsubscribe links, account settings, or by contacting support.
Email marketing
Promotional emails may include new offers, launches, or brand updates if you sign up.
SMS marketing
Text messages may be sent only where permitted and can be opted out of by following the instructions in the message.
Service messages
Order confirmations, shipping updates, and support replies may still be sent even if you opt out of marketing.
Cookies and analytics
Cookies, pixels, and analytics tools
We may use cookies and similar technologies to keep the site working, remember cart activity, understand performance, and measure advertising.
Essential cookies
Help with cart functionality, session management, and basic site security.
Analytics tools
Help us understand which pages are useful, how visitors move through the site, and where improvements may be needed.
Advertising tools
May be used to measure marketing performance and improve ad relevance.
Sharing
Who we share information with
We may share information with service providers that support store operations, including payment processors, shipping partners, analytics providers, and marketing platforms.
Service providers
These providers help us run the store, process transactions, ship orders, and send communications.
- Payment processors
- Shipping and fulfillment partners
- Analytics providers
- Email and SMS platforms
Legal or compliance needs
We may share information when required by law, to protect rights, or to respond to lawful requests.
Retention and security
How long we keep information and how we protect it
We keep information only as long as reasonably needed for fulfillment, support, recordkeeping, and legal or operational purposes. We also use reasonable measures to help protect customer information.
Retention
Order and support records may be retained for customer-service, compliance, and accounting purposes.
Security
We rely on secure vendors, access controls, and reasonable safeguards to help protect the information we handle.
Your rights
Choices and privacy requests
Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information, subject to applicable law.
How do I request help with my information?
Contact support at support@1shotdrop.com and explain the request so we can review it.
How do I stop marketing messages?
Use the unsubscribe link in an email, follow the instructions in an SMS, or contact support.
How do I ask about cookies?
You can often manage cookies in your browser settings and contact us if you have additional questions.
Contact
Questions about privacy
If you have privacy-related questions, email privacy@1shotdrop.com. For order-specific help, contact support@1shotdrop.com.
If you have privacy-related questions, need help with your information, or want to update your communication preferences, please contact support@1shotdrop.com.